Frequently Asked Questions

  1. Can I get my KOLT&CO pieces wet?

    • Yes, all our products are waterproof, sweatproof, and heatproof. To maintain their longevity, dry them with a cloth towel after exposure to water.
  2. Are they safe for sensitive skin?

    • Absolutely. Our products are hypoallergenic and nickel-free, ensuring they won't cause rashes or green skin.
  3. When will out-of-stock items be restocked?

    • We restock regularly. Sign up for stock notifications on the product page to get updates.
  4. What are KOLT&CO pieces made from?

    • They're crafted from premium 316L stainless steel with 5 coats of rhodium or 18k gold plating, ensuring durability and resistance to tarnishing.
  5. How are KOLT&CO pieces packaged?

    • Each piece is delivered in luxury signature packaging and protected in a bubble envelope for safe delivery.
  6. What is the KOLT&CO Elite Club?

    • An invite-only club offering exclusive access to limited edition product drops and collaborations. Apply via hello@koltlondon.com.
  7. How do I track my order?

  8. Can I change my order after purchase?

  9. Do you ship internationally?

    • Yes, worldwide. International orders may experience delays due to customs.
  10. Can I ship to a P.O. box?

    • Yes, enter P.O. box details during checkout.
  11. EU Customs Charges

    • Orders outside the UK may incur customs fees. We're unable to predict or cover these charges.
  12. UK, US, EU & ROW Returns Policy

    • We offer refunds, exchanges, or store credit within 30 days. Items must be in original condition. Return postage applies.
  13. How do I return a gift?

  14. Why isn’t there a return form with my order?

    • Our return process is paperless. Initiate returns online via our portal.
  15. How long will my return/exchange take?

    • Exchanges are processed within 3-5 working days upon receipt of your return.
  16. Do I have to pay for a return?

    • Yes, returns are at your cost. Exchanges are shipped back free of charge.
  17. My return hasn’t been received?

    • Provide proof of postage to receive store credit if your return is lost in transit.